Technical Support

Thank you very much for your purchase of the new generation iWallet. Though at a glance it looks like a very simple device, it is a highly sophisticated product and proper set up is very important.
 Please fully read and understand the operating instructions to ensure proper functioning of your iWallet.

Almost all technical issues with iWallet can be easily resolved by fully charging your iWallet prior to use (at least 8 hours) and by Observing Proper Finger Swiping Technique.

 

Proper Finger Swiping Technique

Proper Fingerswiping Technique for iWallet

Proper Fingerswiping Technique for iWallet

 

Click Here to Learn More About Proper Finger Swiping Technique

 

Additional iWallet Technical Support Topics:

Watch iWallet Setup Video

Bluetooth Tether for iOS Devices

Bluetooth Tether for Android Devices

iWallet Modes

Download User Guide (PDF) (U.S. English)

 

IF YOU EXPERIENCE A MALFUNCTION, DO NOT INSIST ON PRESSING EITHER THE INSIDE OR OUTSIDE BUTTONS SEVERAL TIMES AS THIS “CONFUSES” THE MICROPROCESSOR. PLEASE ALLOW 10 SECONDS IN BETWEEN COMMANDS AND THIS SHOULD SOLVE ANY ISSUES SINCE THE MICROPROCESSOR HAS BEEN DESIGNED TO AUTO RESET. IN EXTREME CASES DO THE RESET MANUALLY AS DESCRIBED.